Privacy Policy
This Privacy Policy applies between you, the User of this Website, and Timberulove Ltd, the owner and provider of this Website. We take the privacy of your information very seriously and are committed to protecting your personal data.
This Privacy Policy should be read alongside our Terms and Conditions.
Last updated: March 2026
1. Who We Are
Timberulove Ltd is the data controller responsible for your personal data.
Company number: 11482066
Registered office: 46 Waddingworth Grove, Lincoln, Lincolnshire, LN2 2BH
Trading address: Manor Farm, Buslingthorpe Rd, Faldingworth, Market Rasen, LN3 5AT
Email: info@timberulove.co.uk
Telephone: 01522 424041
2. Definitions
- Data / Personal Data: Any information relating to an identified or identifiable living individual that you submit to us or that we collect in connection with your use of this Website.
- Data Controller: The entity that determines the purposes and means of processing personal data. Timberulove Ltd is the data controller for this Website.
- UK GDPR: The UK General Data Protection Regulation, as retained in UK law by the Data Protection Act 2018.
- User / you: Any individual accessing this Website who is not employed by or engaged as a contractor to Timberulove Ltd.
- Website: https://www.timberulove.co.uk and any sub-domains, unless expressly excluded by their own terms.
3. Scope of This Policy
This Privacy Policy applies only to the actions of Timberulove Ltd and Users in relation to this Website. It does not extend to any third-party websites linked from this Website, including social media platforms. We encourage you to read the privacy policies of any external sites you visit.
4. What Data We Collect
We may collect and process the following categories of personal data:
- Identity data: Name, billing name
- Contact data: Email address, telephone number, delivery address, billing address
- Transaction data: Details of products purchased and payment records (note: we do not store full card details)
- Technical data: IP address, browser type, device information, pages visited, time and duration of visits
- Communications data: Any messages or enquiries you send us via email, phone, or contact forms
We do not knowingly collect data from children under the age of 18.
5. How We Collect Your Data
Data you provide directly
- When you place an order on our Website
- When you create an account on our Website
- When you contact us by email, telephone, post, or via our contact form
- When you request a sample or quote
- When you subscribe to marketing communications
Data collected automatically
When you visit our Website, we automatically collect technical data about your device and browsing behaviour using cookies and similar technologies. Please see Section 13 for more information on cookies. This data helps us improve the Website’s performance and your experience.
6. How We Use Your Data
We use your personal data only where we have a lawful basis to do so. The table below sets out our purposes and the legal basis for each:
| Purpose | Lawful Basis |
|---|---|
| Processing and fulfilling your order | Performance of a contract |
| Managing your account | Performance of a contract |
| Responding to enquiries and complaints | Legitimate interests / contract |
| Sending order confirmations and delivery updates | Performance of a contract |
| Sending marketing emails (where you have opted in) | Consent |
| Improving our Website and services | Legitimate interests |
| Complying with legal obligations (e.g. tax, accounting) | Legal obligation |
| Preventing fraud and ensuring website security | Legitimate interests / legal obligation |
7. Marketing Communications
We will only send you marketing emails if you have opted in to receive them. You can unsubscribe at any time by clicking the unsubscribe link in any marketing email or by contacting us at info@timberulove.co.uk. Opting out of marketing will not affect communications relating to your orders.
8. Who We Share Your Data With
We do not sell your personal data. We may share your data with carefully selected third parties where necessary to provide our services, including:
- Payment processors (e.g. Stripe, PayPal) — to securely process payments
- Delivery and logistics partners — to fulfil and deliver your order
- IT and website service providers — to maintain and improve our Website
- Email service providers — to send order confirmations and communications
- Legal and professional advisers — where required
- HMRC and other regulatory bodies — where required by law
All third parties are required to handle your data securely and in accordance with UK data protection law.
9. International Transfers
Some of our third-party service providers may process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place in accordance with UK GDPR, such as Standard Contractual Clauses or adequacy decisions.
10. Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. These include:
- Secure, password-protected user accounts
- Encrypted data storage on secure servers
- Procedures for detecting and responding to suspected data breaches
If you suspect that your data has been misused, lost, or accessed without authorisation, please contact us immediately at info@timberulove.co.uk.
11. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. For example:
- Order and transaction records are retained for 7 years for tax and accounting purposes.
- Marketing consent records are retained until you withdraw consent.
- General enquiry data is retained for up to 2 years.
When data is no longer needed, it is securely deleted or anonymised.
12. Your Rights
Under UK GDPR, you have the following rights in relation to your personal data:
- Right of Access: Request a copy of the personal data we hold about you.
- Right to Rectification: Request correction of inaccurate or incomplete data.
- Right to Erasure: Request deletion of your data where there is no compelling reason for us to continue processing it.
- Right to Restrict Processing: Request that we limit how we use your data in certain circumstances.
- Right to Data Portability: Request a copy of your data in a structured, machine-readable format.
- Right to Object: Object to processing based on legitimate interests or for direct marketing purposes.
- Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.
To exercise any of these rights, please contact us at info@timberulove.co.uk or write to us at our trading address above. We will respond within 30 days. We may need to verify your identity before processing your request.
If you are unhappy with how we have handled your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
🌐 ico.org.uk/make-a-complaint
📞 0303 123 1113
13. Cookies
Our Website uses cookies to improve your browsing experience. Cookies are small text files placed on your device when you visit our site. We use:
- Essential cookies — required for the Website to function (e.g. shopping cart, login session)
- Analytics cookies — to understand how visitors use our Website (e.g. Google Analytics)
- Marketing cookies — to deliver relevant advertising (only with your consent)
You can manage your cookie preferences at any time via the cookie banner on our Website or through your browser settings. Disabling certain cookies may affect Website functionality.
14. Changes of Business Ownership
In the event that Timberulove Ltd is sold, merged, or transferred to new ownership, your personal data may be transferred to the new owners as part of that transaction. Any such transfer will be subject to the same privacy protections outlined in this policy, and you will be notified of any material changes.
15. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated policy will be posted on this page with a revised date. We encourage you to review this page periodically.
16. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:
Email: info@timberulove.co.uk
Telephone: 01522 424041
Post: Timberulove Ltd, Manor Farm, Buslingthorpe Rd, Faldingworth, Market Rasen, LN3 5AT