Terms and Conditions

Please read these Terms and Conditions carefully before placing an order. By purchasing from us, you agree to be bound by these terms. If you have any questions, please contact us before ordering.

Contact us: 📞 01522 424041  |  ✉️ info@timberulove.co.uk

1. About Us

Timberulove Ltd is registered in England and Wales under company number 11482066.

Registered office: 46 Waddingworth Grove, Lincoln, Lincolnshire, LN2 2BH
Trading address: Manor Farm, Buslingthorpe Rd, Faldingworth, Market Rasen, LN3 5AT
Email: info@timberulove.co.uk
Telephone: 01522 424041
Website: www.timberulove.co.uk

2. Application of Terms

These Terms and Conditions apply to the purchase of goods by you (the Customer) from Timberulove Ltd. You must be at least 18 years old to place an order. By submitting an order on our website, you confirm that you have read, understood, and agreed to these terms.

3. Definitions

  • Consumer: An individual acting for purposes wholly or mainly outside their trade, business, or profession.
  • Contract: The legally binding agreement between you and us for the sale of Goods.
  • Delivery Location: The address supplied by you at the time of order.
  • Goods: Any products listed and sold on our website.
  • Order: Your completed purchase request submitted via our website.
  • Order Confirmation: The email we send to confirm acceptance of your order.

4. The Goods

All product descriptions, images, and dimensions on our website are for illustrative purposes only. Timber is a natural material and slight variations in colour, grain, and size are inherent and do not constitute a defect.

For bespoke or made-to-order goods, you are responsible for the accuracy of any specifications or measurements you provide. All goods are subject to availability. We reserve the right to make changes to our products where required to comply with legal or safety requirements.

5. Ordering and Contract Formation

Product listings on our website do not constitute a legally binding offer. A contract between us is only formed once we send you an Order Confirmation by email. Please check your order carefully before submission. If you notice an error after placing your order, contact us immediately at info@timberulove.co.uk or call 01522 424041.

6. Pricing and Payment

All prices are displayed on the website at the time of order and include VAT where applicable. We reserve the right to correct pricing errors at any time before your order is confirmed. Full payment is required at the time of placing your order. We accept all major debit and credit cards as shown at checkout.

7. Delivery

We deliver primarily within the United Kingdom. Estimated delivery timescales are shown at checkout and in your Order Confirmation. All orders will be dispatched and delivered within 30 days of the order date unless otherwise agreed in writing.

Delivery timescales are estimates only. We are not liable for delays caused by circumstances beyond our reasonable control. Risk of loss or damage passes to you upon delivery. If you have not received your order within the expected timeframe, please contact us promptly.

For international deliveries, you are responsible for any applicable import duties, taxes, or customs charges.

8. Risk and Title

The risk of loss or damage to goods passes to you upon delivery. Ownership of goods remains with Timberulove Ltd until we have received payment in full.

9. Returns Policy

We want you to be completely happy with your purchase. Our returns policy is set out below.

9.1 Your Right to Cancel (Consumers)

If you are a consumer, you have the right to cancel your order within 14 days of receiving your goods, without giving any reason, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

The 14-day cancellation period begins the day after you (or a nominated person) receive the goods.

9.2 How to Cancel

To exercise your right to cancel, you must notify us clearly before the cancellation period expires. You can do this by:

9.3 Returning the Goods

After notifying us of your cancellation, you must return the goods to us within 14 days to:

Timberulove Ltd
Manor Farm
Buslingthorpe Rd
Faldingworth
Market Rasen
LN3 5AT

You are responsible for the cost of returning the goods unless they are faulty or not as described. Goods must be returned in their original condition and unused. We recommend using a tracked and insured delivery service.

9.4 Faulty, Damaged, or Incorrect Goods

If your goods arrive damaged, are faulty, or are not as described, please contact us within 48 hours of delivery at info@timberulove.co.uk with photographs and your order number. We will arrange a replacement or full refund at no cost to you, including return postage where applicable.

9.5 Exceptions

The right to cancel does not apply to:

  • Goods that have been cut, modified, or made to your specific measurements or requirements.
  • Goods that have been treated, oiled, or otherwise customised at your request.

10. Refunds

Once we receive and inspect the returned goods, we will process your refund within 14 days. Refunds will be issued to your original payment method.

Your refund will include the standard outbound delivery charge (if applicable). We will not refund enhanced or express delivery charges. We may deduct from the refund an amount reflecting any reduction in the value of the goods caused by handling beyond what is necessary to assess their condition.

11. Conformity and Your Statutory Rights

All goods sold by Timberulove Ltd must be of satisfactory quality, fit for purpose, and as described, in accordance with the Consumer Rights Act 2015. Nothing in these Terms and Conditions affects your statutory rights as a consumer.

12. Privacy and Data Protection

We are committed to protecting your personal data. We process your information in accordance with our Privacy Policy and in compliance with UK GDPR. By placing an order, you consent to us using your contact details to fulfil and communicate about your order.

13. Limitation of Liability

We do not limit or exclude our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any matter where it would be unlawful to do so. Subject to this, our total liability to you arising from or in connection with these Terms shall not exceed the total price paid for the goods in question.

14. Governing Law and Disputes

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If you have a complaint, please contact us in the first instance by email at info@timberulove.co.uk or by phone on 01522 424041. We aim to resolve all complaints within 5 working days.

15. Model Cancellation Form

Complete and return this form only if you wish to cancel your contract.

To: Timberulove Ltd, Manor Farm, Buslingthorpe Rd, Faldingworth, Market Rasen, LN3 5AT
Email: info@timberulove.co.uk

I/We hereby give notice that I/We cancel my/our contract of sale of the following goods:

Ordered on: ___________________________
Received on: __________________________
Order number: _________________________
Name: ________________________________
Address: ______________________________
Date: _________________________________

Last updated: March 2026